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Lotto Games

Results

  1. Help Centre
  2. Managing your account

Managing your account

Update your account settings, details and manage your funds.

Your Account

  • Why do I need to reconfirm my address?
  • How to close your account and claim your funds
  • What can I do if I registered with an incorrect name?
  • How to Log out of Oz Lotteries Website and Mobile App
  • How do I unlock my account?
  • How do I reset my password?
See all 8 articles

Responsible Gambling

  • South Australia - Gambling Help
  • How can I get support for my gambling?
  • What are Spend Limits?
  • How do I close my account?
  • How do I self-exclude?
  • Do you release Oz Lotteries account statements?
See all 7 articles

Depositing Funds

  • What are my payment options?
  • How do credit card refunds work?
  • How do I use Apple Pay to deposit funds?
  • Important update for customers who use PayPal
  • Refunds
  • What do I do if my card is not working?
See all 7 articles

Account Verification

  • How do I verify my account?
  • Providing Supporting Documentation
  • Verification FAQs
  • Why do I need to verify my account?

Prize Funds

  • How can I withdraw my prize funds?
  • What is a SWIFT code?
  • How will I know if I have won a prize?
  • When will I receive my winnings?
  • How do I use PayPal to deposit/withdraw funds?
  • Do I pay tax on my winnings?

Email Subscriptions

  • How can I unsubscribe from emails?
  • Why am I not receiving emails?
  • How can I recognise a scam?

Helpful Tips

  • Inactive Account Fees
  • What to do if you have been a victim of identity fraud, or suspect
  • What is the difference between Prize Funds and Deposited Funds?
  • Oz Lotteries Fees and Charges
  • How to Avoid Cash Advance Fees
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All times displayed in Australian Eastern Daylight Time (AEDT is UTC+11) unless stated otherwise. Oz Lotteries product pricing differs from that of traditional retail agencies. All prices are displayed in AUD. © Copyright TMS Global Services Pty.Ltd. 2003-2016. ABN 22 089 771 835. All rights reserved.
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HAVE FUN & PLAY RESPONSIBLY. Think! About your choices. Call Gambling Help 1800 858 858. www.gamblinghelp.nsw.gov.au