How do I close my account?

1. Email

• You can request an account closure via email.
• Click here and fill in your relevant information.
• Please provide:
  • Your registered email address with OzLotteries;
  • Your date of birth;
  • Your registered postal address;
  • Your reason for the account closure.
• You will receive an email confirming the closure. 

2. Phone

• If you would like our support staff to help, you can give us a call on 1300 188 911.
• For security reasons, our support staff will need some security information from you:
  • Your registered email address with Oz Lotteries;
  • Your date of birth;
  • Your registered postal address.

3. Live Chat

• You can also contact our support staff via our live chat.
• Live chats can be initiated from the 'chat' button displayed on the bottom-right corner of your webpage:

• For security reasons, our support staff will need some security information from you:
  • Your registered email address with OzLotteries;
  • Your date of birth;
  • Your registered postal address.

 Please note, closing your account and self-excluding yourself are not the same thing. Please click here to check out our self-exclusion page for more details.

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com