How do I close my account?

Can I close my account myself?

Yes, you can close your account yourself using the Oz Lotteries app by following the instructions below.

What are the steps to close my account in the app?

1. Tap on Account in the bottom right corner of the screen, then tap on Responsible Play under Settings.
   
    
2. Carefully review the information. If you still have available funds, we'd recommend pausing here and withdrawing them first. You can find more information about available funds on What’s the difference between winnings and deposited funds? When you're ready, tap Continue. 
   
    
3. Complete the account closure by confirming your request on the following screen.

What happens when I close my account?

Closing your account will:

• Prevent access to your account
• Remove any connected payment methods
• Stop any Subscriptions or AutoPlays from the day of closure
• Withdrawals will only be available through Customer Support, rather than self-service

For more information, read our full Terms and Conditions and Privacy Policy.

Can you close my account for me?

Our Customer Support team can assist you in closing your account. You can send an account closure request by:

• Email: Send a message through our Contact Us page.
• Phone: Call us on 1300 188 911.
• Live chat: Available from the Support button in the bottom-right corner of the page.

Once your request has been actioned, you will receive an email confirming your account has been closed.

Is closing my account the same as self-excluding?

No, closing your account and self-excluding are different. See How do I self-exclude? if you're looking to permanently exclude yourself from playing with Oz Lotteries.

How do I contact Oz Lotteries about closing my account?

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com.