Self-exclusion from Oz Lotteries is a permanent restriction preventing access to online Lottery products, canceling active subscriptions and tickets, and opting out of marketing. It can be requested via email, phone, live chat, or self-service on the website or app. Support for gambling concerns is available through Gambling Help at 1800 858 858 or gamblinghelponline.org.au. Contact Oz Lotteries support for assistance.
What is self-exclusion?
Self-exclusion restricts your access to Oz Lotteries online Lottery products. Self-exclusion is permanent. Once you have self-excluded this cannot be undone or reversed.
Self-exclusion is different from closing your account. If you'd like to learn about closing your account instead, see How do I close my account?
What happens when I self-exclude?
- Prevent you from accessing your account and making purchases.
- Cancel your active AutoPlay and Subscriptions.
- Cancel any active tickets that can be cancelled. Some tickets already entered in a draw, such as Syndicates or Lotto Party entries, will remain until that draw has taken place.
- Opt you out of all marketing communications.
You will also no longer be eligible to open a new account with Oz Lotteries.
If you have funds remaining in your account, please contact our Customer Support team. We will help you verify your identity where needed, so any deposited or prize funds can be returned to your nominated bank account.
You will receive a confirmation email once your self-exclusion has been processed
How do I self-exclude?
There are four ways to request self-exclusion:
Email
You can request self-exclusion by email. Fill in your details here to get started.
Phone
Call our friendly support team on 1300 188 911.
Live Chat
Contact our support team using the Support button in the bottom-right corner of the page.
Self-service
You can follow the steps below to self-exclude without contacting customer support.
Website instructions
- Click on Account in the top-right corner of the page.
- Scroll down to My Settings and click on Responsible Play.
- Click Self-exclude.
- Read the confirmation screen carefully, then click Confirm self-exclusion.
App instructions
- Tap on My Account in the bottom right of the screen
- Scroll down to My Settings and tap on Responsible Play.
- Tap on Self-exclude account.
- Read the confirmation screen carefully, then tap on Confirm self-exclusion.
Where can I get support for gambling concerns?
If you or someone close to you would like to speak to someone, you can contact Gambling Help on 1800 858 858 or visit gamblinghelponline.org.au for more information. These services offer professional counselling and referrals, day or night, Australia wide.
How do I contact Oz Lotteries about self-exclusion?
For more information, please do not hesitate to contact our Customer Support team on 1300 188 911 or at support@ozlotteries.com
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