How can I close an account for a deceased customer?

Who can request an account closure for a deceased customer?

We understand this is a difficult time, and we want to make this process as simple as possible. This applies whether you're a family member, or a legal representative or Public Trustee acting on the family's behalf.

Contact us by phone on 1300 188 911 or by email at support@ozlotteries.com.

Please note, under the Privacy Act 1988, we're not able to confirm or deny whether an account exists with Oz Lotteries, or discuss any details relating to an account before receiving your request and the documents listed below.

What documents do I need to provide?

Please send the following to support@ozlotteries.com:

• A Death Certificate in the name of the deceased account holder.
• If you're a family member acting as Executor or Administrator: the Will, Grant of Probate, or Letters of Administration, identifying you in that role.
• If you're acting on behalf of a Public Trustee: the Will or Grant of Probate identifying the Public Trustee as Administrator, plus written confirmation of your authority to act on their behalf (for example, a letter of appointment).
• Your name, contact details, and photographic identification.
• Information to identify the deceased account holder, including:
  • A copy of their photographic identification
  • Full name
  • Date of birth
  • Residential address at the time of passing
  • Mobile phone number
  • Home telephone number
  • Email address

What happens to any funds in the account?

We're not able to keep an account open on behalf of a deceased customer, or transfer ownership of the account. If there are funds in the account, once we've confirmed the required documents, we can arrange for the funds to be released to the Executor or Public Trustee.

How long does this process take?

Once we've received your documents, we'll respond within 7 business days to advise of the next steps.

How do I contact Oz Lotteries about closing a deceased customer's account?

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com.