How can we help you?

There are some exciting changes coming to Powerball! Get ready for bigger prizes, and higher jackpots more often.

The prizes will be bigger and better, with higher jackpots more often and the average prize available across Divisions 3, 8 and 9 increasing!

Powerball Game Change FAQs

When is the change happening?

The first draw with these changes will be on Thursday 25 May (Draw 1410). You'll be able to purchase tickets after draw close on Thursday 18 May 2023.

What are the division changes?

There will be a change to the Powerball Prize Pool Distribution allocated to Prize Divisions as shown in the below table:

Prize Division	Current Allocation of Prize Pool (up to and including Draw 1409)	New Allocation of Prize Pool (effective from Draw 1410)
Division 1	35.00%	33.50%
Division 2	1.80%	1.85%
Division 3	1.10%	2.30%
Division 4	2.00%	2.00%
Division 5	1.50%	1.50%
Division 6	9.70%	9.40%
Division 7	7.60%	7.30%
Division 8	15.00%	15.50%
Division 9	26.30%	26.65%

 

Why can't I buy in some future draws?

In the meantime, some of the future draws will be temporarily unavailable after draw close on Thursday 16 March 2023.

You can purchase as usual in Powerball again from Thursday 18 May 2023.

 

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com 

 

What is Daily Winners?

Daily Winners members is a new program currently running with Oz Lotteries. Our members get access to discounts and savings off of fuel, groceries, retail and experiences.

You can access the program here: Daily Winners

How do I join?
You can opt in through your Oz Lotteries account. You will need to have made at least one deposit in order to opt in for Daily Winners. 

Can I play?

This program is open to customers in QLD, NT, ACT, NSW, VIC & TAS. Due to regulations, we are currently unable to provide the Daily Winners program to customer residing in WA, SA and international players.

 

Available Payment Methods:

At this stage we are only able to accept payments via Visa/Mastercard.

 

Our contact information:

Oz Lotteries has implemented a 2 Factor Authentication now for your accounts. Two-Factor Authentication or 2FA is an extra layer of security and a handy tool to protect your account from any forms unauthorised access. 

This security feature is available in Oz Lotteries which we recommend enabling it on your side. Once this is enabled, you will be prompted with a two-step verification process each time you access your account. The code will last roughly 1 minute.

To access the new 2FA section, you will need to head over to My Account> My Settings> Login & Security

You can toggle the switch on, two options will appear for you to choose, either an Authenticator App, or Email code:

Authenticator App:

 

Email:

Once you've chosen your authentication method, you will be advised that the Authenticator 2FA is enabled. 

You will be required to enter this code in every time you login. But you can opt to switch it back off. The code will last for 30 minutes.

 

What is Google Sign In?

Google Sign in is a authentication method that allows users to access websites & apps using their Google account.

What is Sign in with Apple?

Sign in with Apple is a authentication method that allows users to access websites & apps using their Apple ID.

What are the advantages of using Google Sign In or Sign in with Apple ?

• Convenience: Using your existing Google account or Apple ID to authenticate with Oz Lotteries eliminates the need to remember multiple passwords.
• Security: Both Google and Apple provide secure authentication methods for protecting your personal information.

Can I connect my oz Lotteries account to more than one authentication method?

Yes, the iOS app supports Sign in with Apple and Google Sign In, and you can have both methods connected to your account. Currently, the website and Android app only support Google Sign In.

How can I manage the privacy settings for my Apple ID or Google account when using it for authentication?

For Sign in with Apple:

• On your iOS device, go to the system settings.
  
• Tap on your Apple ID.
  
• Navigate to "Password & Security".
  
• Navigate to "Sign in with Apple".
  
• Select Oz lotteries.
  
  

For Google account:

• On your device, open the Google app 
• Sign in to your Google account.
• Navigate to the "Privacy & personalization" section.
• Under "Manage your data & personalization," you can access various privacy settings related to your Google account.

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com 

Our customer account security is high priority to us here at ozlotteries.com, so we take securing your information very seriously. 

You may have noticed recently, that you are prompted to reconfirm your postcode, and update your address through your ozlotteries.com account. This prompt will take place every 12 months to ensure that your details are current and you are residing in a location in which we are able to provide our lottery services. 

As per our Terms and Conditions:

6.4 We do not independently verify whether you are legally entitled to make Application for Registration as a Member and to make Purchases from us. When we accept your Application for Registration, open your Account and accept offers from you for Purchases, we rely upon your warranty that you are legally entitled in your jurisdiction to Register with us, to deposit funds with us, to open an Account with us, and to make Purchases from us.

It is the responsibility of the customer to ensure that these details are always up to date to avoid any future issues with prize payment. 

To confirm that your postcode is current, please select 'confirm address' in the top bar of your web browser. 

To update your address, please select 'update address' in the top bar of your web browser. This will take you to the update details page where you can update this information accordingly. 

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com 

You can find more details regarding methods of deposit here.

There are four payment options that you have available to you to purchase a ticket.

1. Credit Card - Instant

Immediate payment and requires nothing more than having access to and permission to use a credit or debit card. This is the simplest and fastest option that you can use. You can view, add or remove cards here.

 

2. PayPal - Instant (Australian customers)

This method requires you to have a PayPal account and funds in your PayPal account.

You will then be prompted to sign into your PayPal account.

**Please note if you use a Mastercard linked to your PayPal account you will be prompted for your CVC once logged in to your PayPal account.

3. ApplePay - Instant

This method requires you to have an ApplePay account and funds available to use.

** Please note:The Apple App Store does not allow apps to accept donations to charities directly, therefore you will need to use a different payment method to purchase Charity tickets.

4. Direct Deposit - 3-5 business days

This can be done by manually depositing funds into your account allowing you to purchase tickets up to the amount that you have deposited. The details can be found in the below picture. Please make sure you put the reference shown on your deposit information as this is individual and is used to identify the account the funds go into this can be found here.

 

5. BPAY - 1-3 business days (Australian customers)

Just like a Direct Deposit, BPAY is done through your bank. This is generally done via internet banking and the details can be found below and you need to include the reference number here, as it is individual to each account. 

 

 

Please note: 

Should you attempt to purchase or deposit using a credit card, either manually or through PayPal, your bank can charge a cash advance fee as online gambling constitutes a cash withdrawal. If you would like to purchase tickets but avoid a cash advance fee, you can use a debit card in the checkout process or deposit funds via debit card, direct deposit or BPAY payment.

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com 

To help protect our customers against fraud as well as to meet our legal and legislative obligations, you are required to verify your identity.    

If you reside outside of Australia, please visit this page to find the steps to verifying your account.

 To complete verification online;

1. Navigate to the 'Account Verification' page or simply click here

 

2. Click on 'Verify your account' or if you have already started the online verification process, please select 'Resume account verification'

 

3. Check your details in the fields below

If any of your details are incorrect, you can edit them by clicking 'Edit details'

When you are ready, click 'Update details' and 'Verify account details'

4. Choose your ID source. 

Enter in the required information and then click 'Verify these details'

 

5. Wait a few minutes for your verification to be processed

 

Once your verification request has been reviewed you will receive a confirmation email.

You can also click 'Check verification' to get a live update on the progress of your verification request.

 

6. To resume your online verification attempt, click 'Resume account verification'

 

Please note, you can find more information on how to verify your account through our frequently asked questions. You will also be prompted to verify your account through the 'Withdraw Funds' tab. 

 

Should you have any further questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com 

 

Please be advised that effective from 19 May 2023, there will be a price increase for tickets purchased through ozlotteries.com. 

With the exception of Powerball, all other aspects of the games, including game rules and prizes will remain unaffected. You can read about the upcoming Powerball changes here.

Autoplays will continue as normal with the new pricing for any purchased on or after 19 May 2023. If you wish to cancel or change your Autoplay, please contact Support. 

 

FAQs

Why are ticket prices changing?

The decision to increase the lottery ticket prices was not made lightly and was made with great care. This minimal increase will contribute to the ongoing development and maintenance of Oz Lotteries, allowing us to continue providing amazing lotteries experiences to our customers.

When will the price change happen?
The new pricing will come into effect from Friday, 19 May 2023, across all lotteries.

When are the Powerball changes happening?
The new pricing will come into effect from Friday, 19 May 2023, along with the other price changes. The first draw with the adjusted divisional prize structure will be drawn on Thursday, 25 May 2023 (Draw 1410).

What happens to tickets purchased prior to the price change?
Any tickets purchased prior to the price adjustment, at the previous price, will remain valid entries with no additional fees or charges.

Do I pay more when purchasing via Oz Lotteries?
Yes, Oz Lotteries lottery tickets are priced higher than those purchased from The Lottery Corporation. The additional fees in your purchase assist us in covering our expenses while enabling us to improve the overall online experience for our customers. The premium fees are outlined in the Oz Lotteries Terms & Conditions.

Are the chances of winning changing for any game?
No. There will be no changes to the chances of winning any prize, including the top prizes for any of the games.

 

Prices

Domestic

AUD$ per game	Powerball	Oz Lotto	Saturday Tatts Lotto	Monday & Wednesday Lotto	Lotto Strike	Super Jackpot	Mega Jackpot	Set For Life
Price	$1.55	$1.65	$1.05	$0.75	$1.55	$2.70	$6.50	$5.10
Premium	$0.24	$0.23	$0.23	$0.15	$0.46	$0.50	$1.00	$0.51

 

International

AUD$ per game	Powerball	Oz Lotto	Saturday Tatts Lotto	Monday & Wednesday Lotto	Lotto Strike	Super Jackpot	Mega Jackpot	Set For Life
Price	$2.50	$2.55	$1.65	$1.10	N/A	$4.00	$10.00	N/A
Premium	$1.19	$1.13	$0.83	$0.50	N/A	$1.80	$4.50	N/A

 

For more information on how to purchase tickets, please do not hesitate to contact our Customer Support team at support@ozlotteries.com or on 1300 188 911

Oz Lotteries charge a monthly fee on Inactive Accounts. An account is deemed inactive if it has not been used in over 13 months and has a funds balance greater than $0.00. This fee is the amount it costs Oz Lotteries to maintain accounts throughout extended periods of inactivity. 

The fee will only be deducted if available funds are in the account, we will not deduct any inactive account fees from your bank or credit card.

 

This fee is referenced in our Terms and Conditions here:

Inactive Accounts 12.1 If there haven’t been any purchase transactions on your Account for a continuous period of 13 months we may consider your Account to be inactive. 12.2 We may give you notice that if your Account continues to be inactive for a further period of 1 month immediately following our initial notice to you, that we will charge your Account an account maintenance fee of $5.50 per month (including GST) from the time your Account becomes inactive, and for as long as it remains inactive. This fee represents the reasonable costs incurred by us in maintaining your Account throughout extended periods of inactivity. In the event your Account balance is less than the account maintenance fee, only the funds available in the Account will be deducted. 12.3 If we do not give you notice, no account maintenance fee will be charged. 12.4 We will cease charging an account maintenance fee if you make a purchase transaction on your Account, if you instruct us to close your Account, or if your account has a zero dollar balance.

 

You will receive an email advising you when your account becomes inactive. The fee will be charged if your account remains inactive following this email for a further period of one month. The fee charged is $5.50 per month (including GST).

 

How to avoid this fee?

1. If your account remains active, i.e. you make a purchase.
2. If your account balance is zero. To withdraw your prize funds click here.

To find out how to withdraw prize funds or deposited funds and close your account click here

Please note: your account must be verified in order to withdraw prize funds. Read more on ID Verification.

To forfeit the funds and close your account, fill in this form https://www.ozlotteries.com/close-my-account

How do I check my account balance?

You can view your balance here.

 

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com 

 

 

Excited to get your results and can't wait to find out if you're a winner? You can catch the live draws on your TV or online streaming.                                                                                             

Saturday Lotto, Monday & Wednesday Lotto, Oz Lotto and Powerball draws are broadcast on 7TWO at approximately 8:30PM AEST on the night of the official draw. It can be streamed live online here.

Please note that the winning numbers may be shown at the top or bottom of the screen during a TV program.

You can also subscribe to the Lott's official YouTube channel to watch past draws at your convenience.

 

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com