How old do I need to be to register as an Oz Lotteries member?
You must be at least 18 years of age to register an Oz Lotteries account. However, if the legal gambling age in your country of citizenship is higher than 18, you must abide by those rules.
It is a requirement of membership that all members verify their identity with Oz Lotteries when requested. If a member is not able to verify their identity and age, their account will be suspended and any outstanding funds will be held in trust until the member is able to comply with our identity verification request.
What are the benefits of becoming an Oz Lotteries member?
As an Oz Lotteries member, you experience all the benefits of traditional purchasing methods plus the convenience of purchasing tickets 24/7 online.
Here at Oz Lotteries we handle organizing the syndicate group for you when you purchase a syndicate ticket on our website. Syndicates are a great way to have access to bigger and better ticket entries, without having to pay as much. You share the cost of a ticket with other like-minded people, and receive an equal share of the winnings, too!
Note: All image examples in this article are Powerball emails, but you will receive an email appropriate to whichever syndicate you have purchased e.g Oz Lotto or Saturday Lotto.
1. Purchasing a share
When you purchase a single syndicate ticket, you are opting in to public syndicate session with up to 9 other people. Your initial purchase reserves your share in the current syndicate session of your selected type (Small, Medium, Large, X-Large)
Note: When your syndicate share is reserved successfully, you will receive an email that looks like the one below
Note: If you purchase multiple syndicate shares of the same type within a short period of time, there is a good chance these shares will all be reserved in the same syndicate session. If you wish to purchase into different syndicate sessions, please wait for your confirmation email (step 2) for each share before purchasing another.
2. Wait for the syndicate session to fill
All you need to do now is wait for the syndicate session to finalise, which occurs when all 10 shares have been purchased. Please keep in mind that this process is entirely reliant on how long it takes the other shares to be purchased. Once all shares are purchased and the syndicate session has filled, success! You are now a part of a group of potential big winners!
Note: When your syndicate session is finalised, you will receive an email that looks like the one below
3. Check your results
The morning after the draw, you will receive an email from us detailing the results of your shared syndicate ticket, including a summary of any prizes that were won. You can always view your drawn tickets anytime on our website under My Account -> My Tickets -> Drawn Tickets.
Note: If your syndicate ticket is successful in winning a prize, you will receive an email that looks like the one below
If the other shares in your syndicate session are not sold in time before the draw, your syndicate session will be cancelled. In this case, the cost of the share(s) you have paid will return to your Oz Lotteries account. This will occur shortly after the draw.
Note: If your syndicate session is cancelled, you will receive an email that looks like the one below
For more information, check out our detailed video explaining how syndicates work.
If you have further questions regarding syndicates please do not hesitate to get in touch. You can email as at firstname.lastname@example.org or call us on 1300 188 911
The verification process is designed to be as simple and as fast as possible. Submitting an online verification request will result in an automatic response within a few seconds.
If you have manually submitted your documents to us, please allow up to 3 business days for this to be processed.
What is happening when I verify my account?
Once you click the 'Verify Online' button, we employ an online verification system called GreenID by VIX Verify in order to verify your identity. GreenID takes the details that you have entered on your Oz Lotteries account and attempts to match them against various Government and trustworthy independent data sources. If this automatic attempt is unsuccessful, we will ask you to review your submission with the available data sources.
You can return to the verification at any time by heading over to My Account and clicking on 'Resume account verification'.
How do I know when my account is verified?
If you are still on our website, you will receive a notification message to say your verification was successful. You can check to see if the green verification tick is now visible on your My Account page:
We will also send you an email to confirm that your account has been successfully verified.
What if I have entered a PO BOX or my business address on my account?
If you enter an address on your Oz Lotteries account other than your residential address, we will not be able to verify your identity automatically, and we will likely require further documentation. This will naturally extend the time it takes to complete the verification of your account. Please make sure to update your address before attempting to verify your account.
Please note; we do not send any physical mail to your registered address, and we always prefer to get in contact by phone or email.
Is my private information kept secure?
What happens if my verification fails after 3 times?
If we are unable to automatically verify your account after 3 attempts, we will ask you to manually submit support documentation through to our email at email@example.com. Your documents will then be reviewed manually. You can read more information about this process on our help centre article.
I can't seem to be able to verify my account. How can I resolve this?
Cash advance fees may be charged by your bank when you purchase or deposit funds using a credit card, either manually or through PayPal.
How can I avoid these bank fees?
If you would like to purchase tickets but avoid a cash advance fee, you can use a debit card in the checkout process or deposit funds via debit card, direct deposit or BPAY payment.
Does OzLotteries Make Customers aware of these possible fees?
We have multiple disclaimers on these potential fees as seen below:
1. Deposit Funds Page
2. Checkout Page
3. Terms and Conditions
4. App Deposit
OzLotteries.com does not charge these fees and they are up to your banks discretion. For more information on why you are being charged this please contact your bank as they will be able to provide you with specific information.
Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911or firstname.lastname@example.org
Can I buy a System or Powerhit ticket in Lotto Party?
We can only offer Standard tickets at this time.
How are the winnings divided amongst our syndicate?
The winnings are divided equally among each share in the Party.
Can we pick our own numbers for our syndicate?
Currently, you can’t, but we are working on adding a feature that lets everyone pick their own numbers. Let us know how important this is for you in our feature request survey here: https://www.surveymonkey.com/r/JDFPQ6C
What happens if all my syndicate members do not pay their share?
Unfortunately, they will miss out. But you and the rest of your mates that joined are still in the draw!
Can I use my favourite tickets with the Lotto Party feature?
Currently, you cannot use your favourite tickets with Lotto Party. You can only use the favourite tickets feature on your account separate from using the Lotto Party feature.
Am I able to cancel my share anytime?
There are no cancellations for Lotto Party at the moment. All purchases are final.
Are we able to replay our ticket like I have with my other tickets on my account?
The organiser can replay the ticket session, but the others will need to accept the invite to rejoin.
Can I see my numbers in the syndicate?
You will be able to see your numbers in your confirmation email as well as your Upcoming Tickets.
Can we Autoplay our syndicate tickets?
Yes, you can Autoplay your tickets by turning on the "Create recurring ticket" option after selecting the amount you want your group to contribute.
Lotto Party Accounts
Are we able to share accounts?
With the introduction of Lotto Party, everyone can have their own account to share in one group ticket. All you'll need to do is share your syndicate!
Can Queensland residents participate in Lotto Party?
Just like regular Lotto games, Queensland residents cannot participate in Lotto Party syndicates.
Can I play with people in other states?
Victoria and Tasmania are only able to participate in Lotto Parties with members who are also in their state. South Australia, Western Australia, Northern Territory, New South Wales and Australian Capital Territory may participate in Lotto Parties with members in any states with the exception of Queensland, Victoria and Tasmania. For more information, click here.
Are we able to make multiple accounts to add to our syndicate?
Due to our Terms and Conditions, accounts are limited to one per person. You will be able to purchase more shares in your Party, so there is no reason to have a second account.
Can I see information about the other syndicate members?
You will be able to see the names of invitees who are attending the session, but no private information such as addresses, birth dates or payment details will be disclosed.
They don't need the app, just an Oz Lotteries account. They can easily register using the website and it only takes 2 minutes. We require each person to register because:
We need to make sure everyone playing is over 18 in an accepted area.
It lets us collect money directly from each player and send everyone a copy of the ticket so you don't have to.
It lets us automatically pay them any winnings from the ticket so you don't have to split it all up.
Once they have an account, all future draws are much simpler and faster.
Can I close or delete my Lotto Party group?
You can close your Lotto Party group once a draw has concluded if you no longer need it. The group will stay in the "Your Groups" section as a 'Closed' group. If the draw is still active, you will not be able to close the group until after the draw.
What happens if I send an invite and my mate does not accept it?
Only those mates who have successfully purchased a share in your syndicate will be in the draw. If they do not accept your invitation, they will not be in the syndicate.
Why is Lotto Party only available via the App and not on your website?
Currently, you can only create a Lotto Party Syndicate on our app. Your mates will be able to accept invites through the website, but you will not be able to create Syndicate groups via the website. However, we are working on making it available everywhere soon.
How many other people are in the session and how can I check this?
You will be able to see all of your Lotto Party members through the app at any time. If you are using the website, you will be able to see them when you are viewing the ticket before you join. Please note that only the names of the members of your Lotto Party can be seen. All personal information is hidden and cannot be viewed by any members, including the organiser.
Can I easily replay with the same group of people?
Yes! It’s even easier once a group is set up. In your Lotto Party group, simply tap 'Create a new ticket'. Once you’ve created your new ticket, we automatically invite all group members. You can also invite new people to the group at any stage.
Alternatively, when setting up your syndicate, you can set it to Autoplay. This will then send out the invites automatically each week to members who also choose to join in on the Autoplay.
How do I share on Facebook or any other app?
Click ‘Invite’ on the group or ticket you created. Then click 'Copy' to get the link. Then navigate to Facebook or any other app and paste the link. Anyone with access to it will be able to join your group. You can even send invites through Facebook Messenger!
Why have I not received any email confirmation about my Lotto Party numbers?
You will receive an email confirmation with your game numbers 3 hours before the draw closes. If you have not received your numbers, please contact us via phone, chat or email.
For any questions, concerns or comments, please contact our Customer Support team at email@example.com or on 1300 188 911.