How can we help you?

As you may be aware due to changes in the agreement between Oz Lotteries and The Lottery Corporation, Oz Lotteries are not longer authorised to sell tickets online to Western Australian customers. 

For that reason we have partnered with Lotterywest to create oz.lotterywest.com so our Western Australian customers can continue to play with us.

From the 21st of December, 2020 we are not permitted to sell tickets to Western Australian customers can continue play with us.  To continue playing, you are now invited to transfer your account from our Oz Lotteries platform to our new platform www.oz.lotterywest.com.

How do I migrate my account?

Step 1: When you log on to your Oz Lotteries account you will be prompted to click on a link to migrate your account. 

Step 2: Once you agree to the terms and conditions and click the 'Transfer my account now' button this will take you to the next screen where the migration to oz.lotterywest.com will take place.

Step 3: The following screen will populate and you can click on the blue button to take you to www.oz.lotterywest.com where you can log into your account.

Please note: If you do not receive the above successful message, please check your internet connection, and try again.  If you still have issues with migration please contact support@oz.lotterywest.com or call us on 1300 564 047.

What information will be migrated with my account?

Verification

If your account has been previously verified on Oz Lotteries.com this information will migrate with you to oz.lotterywest.com and you can play straight away.  If you have not previously verified your account you will be prompted as part of the migration process, and will need to verify to play, deposit funds or for Autoplays to purchase successfully. Click here for more information.

Account Balance

Your account balance from your Oz Lotteries account will migrate over to your oz.lotterywest account and be available to use for purchases straight away.  If you win prizes on purchased (but not yet played tickets) these funds will stay on your Oz Lotteries account and you can contact us to transfer these funds to your oz.lotterywest.com account.  Please email us at support@ozlotteries.com or you can withdraw these funds from Oz Lotteries to your bank account - How can I withdraw my prize funds?

Spend Limits and Deposit Limits

Your spend and deposit limits will be migrated across to your oz.lotterywest account. Please note, on our new platform there will be a $500 weekly spend limit and a maximum $5000 eWallet balance.  If at any point your balance exceeds $5000, the excess will be deposited into your bank account. If you have not yet added a bank account to your Oz Lotteries account, you will need to add a bank account once your account is migrated.

Payment Details

Your payment information from Oz Lotteries will migrate over to oz.lotterywest, this includes credit cards and PayPal.  Any bank accounts will also migrate over.  If you have any Direct Deposit or Bpay Payments set up from your bank, you will need to update the recipient account details to reflect your new oz.lotterywest details found on your Deposit Funds page.

Autoplays

Any active or paused AutoPlays will migrate across from your Oz Lotteries account as long as these games are offered on Oz.lotterywest.com and the tickets are less than $500.  If the ticket is not available on the new platform you will not be able to purchase on either platform.  To view a list of available games on Oz.lotterywest.com, please click here.

Favourite Tickets

As with Autoplays, favourite tickets will also migrate across. However, we can only migrate your favourite tickets if the games are currently available on oz.lotterywest.com and have an individual cost of under $500.

 

If you have any trouble with migration please contact our support team on support@ozlotteries.com and we will assist you through migration, you can also use live chat on our website if you prefer, or call us on 1300 188 911.

The Endeavour Foundation Ultimate Life Changer Lottery is unfortunately being retired.

 

Details of the final draws are listed below:

• Endeavour Foundation Ultimate Life Changer Lottery Draw 844 - Draw close 2nd February 2023 9:55pm AEST
• Endeavour Foundation Ultimate Life Changer Lottery Draw 844 - Main prize drawn 9th February 2023 11:00am AEST

 

Once this draw has closed, you will no longer be able to purchase Endeavour Foundation Ultimate Life Changer Lottery tickets on our website. 

We apologise for any inconvenience. Please contact our Customer Support Team on support@ozlotteries.com if you have any questions or concerns. 

Our customer account security is high priority to us here at ozlotteries.com, so we take securing your information very seriously. 

You may have noticed recently, that you are prompted to reconfirm your postcode, and update your address through your ozlotteries.com account. This prompt will take place every 12 months to ensure that your details are current and you are residing in a location in which we are able to provide our lottery services. 

As per our Terms and Conditions:

6.4 We do not independently verify whether you are legally entitled to make Application for Registration as a Member and to make Purchases from us. When we accept your Application for Registration, open your Account and accept offers from you for Purchases, we rely upon your warranty that you are legally entitled in your jurisdiction to Register with us, to deposit funds with us, to open an Account with us, and to make Purchases from us.

It is the responsibility of the customer to ensure that these details are always up to date to avoid any future issues with prize payment. 

To confirm that your postcode is current, please select 'confirm address' in the top bar of your web browser. 

To update your address, please select 'update address' in the top bar of your web browser. This will take you to the update details page where you can update this information accordingly. 

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com 

If you wish to close your Oz Lotteries account and have an account balance you will need to ensure your account is ID verified (Verification FAQs). This step needs to be completed prior to withdrawing prize funds, or requesting a refund of deposited funds.

What is the difference between prize funds and deposited funds

 

To withdraw any prize funds, you will need to log into your Oz Lotteries account then follow these steps:

• Go to https://www.ozlotteries.com/my-account/withdraw
• Select your withdrawal method
• Enter the amount you wish to withdraw and follow the prompts

If your account is verified, and you wish to request a refund of deposited funds, please email us at support@ozlotteries.com with the following information to complete the request:

• Email address
• Date of Birth
• Postcode

Please note deposited funds will be returned via Cheque.

You can find more details regarding methods of deposit here.

There are four payment options that you have available to you to purchase a ticket.

1. Credit Card - Instant

Immediate payment and requires nothing more than having access to and permission to use a credit or debit card. This is the simplest and fastest option that you can use. You can view, add or remove cards here.

 

2. PayPal - Instant (Australian customers)

This method requires you to have a PayPal account and funds in your PayPal account.

You will then be prompted to sign into your PayPal account.

**Please note if you use a Mastercard linked to your PayPal account you will be prompted for your CVC once logged in to your PayPal account.

3. Direct Deposit - 3-5 business days

This can be done by manually depositing funds into your account allowing you to purchase tickets up to the amount that you have deposited. The details can be found in the below picture. Please make sure you put the reference shown on your deposit information as this is individual and is used to identify the account the funds go into this can be found here.

 

4. BPAY - 1-3 business days (Australian customers)

Just like a Direct Deposit, BPAY is done through your bank. This is generally done via internet banking and the details can be found below and you need to include the reference number here, as it is individual to each account. 

 

 

Please note: 

Should you attempt to purchase or deposit using a credit card, either manually or through PayPal, your bank can charge a cash advance fee as online gambling constitutes a cash withdrawal. If you would like to purchase tickets but avoid a cash advance fee, you can use a debit card in the checkout process or deposit funds via debit card, direct deposit or BPAY payment.

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com 

To help protect our customers against fraud as well as to meet our legal and legislative obligations, you are required to verify your identity.    

If you reside outside of Australia, please visit this page to find the steps to verifying your account.

 To complete verification online;

1. Navigate to the 'Account Verification' page or simply click here

 

2. Click on 'Verify your account' or if you have already started the online verification process, please select 'Resume account verification'

 

3. Check your details in the fields below

If any of your details are incorrect, you can edit them by clicking 'Edit details'

When you are ready, click 'Update details' and 'Verify account details'

4. Choose your ID source. 

Enter in the required information and then click 'Verify these details'

 

5. Wait a few minutes for your verification to be processed

 

Once your verification request has been reviewed you will receive a confirmation email.

You can also click 'Check verification' to get a live update on the progress of your verification request.

 

6. To resume your online verification attempt, click 'Resume account verification'

 

Please note, you can find more information on how to verify your account through our frequently asked questions. You will also be prompted to verify your account through the 'Withdraw Funds' tab. 

 

Should you have any further questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com 

 

Oz Lotteries charge a monthly fee on Inactive Accounts. An account is deemed inactive if it has not been used in over 13 months and has a funds balance greater than $0.00. This fee is the amount it costs Oz Lotteries to maintain accounts throughout extended periods of inactivity. 

The fee will only be deducted if available funds are in the account, we will not deduct any inactive account fees from your bank or credit card.

 

This fee is referenced in our Terms and Conditions here:

Inactive Accounts 12.1 If there haven’t been any purchase transactions on your Account for a continuous period of 13 months we may consider your Account to be inactive. 12.2 We may give you notice that if your Account continues to be inactive for a further period of 1 month immediately following our initial notice to you, that we will charge your Account an account maintenance fee of $5.50 per month (including GST) from the time your Account becomes inactive, and for as long as it remains inactive. This fee represents the reasonable costs incurred by us in maintaining your Account throughout extended periods of inactivity. In the event your Account balance is less than the account maintenance fee, only the funds available in the Account will be deducted. 12.3 If we do not give you notice, no account maintenance fee will be charged. 12.4 We will cease charging an account maintenance fee if you make a purchase transaction on your Account, if you instruct us to close your Account, or if your account has a zero dollar balance.

 

You will receive an email advising you when your account becomes inactive. The fee will be charged if your account remains inactive following this email for a further period of one month. The fee charged is $5.50 per month (including GST).

 

How to avoid this fee?

1. If your account remains active, i.e. you make a purchase.
2. If your account balance is zero. To withdraw your prize funds click here.

To find out how to withdraw prize funds or deposited funds and close your account click here

Please note: your account must be verified in order to withdraw prize funds. Read more on ID Verification.

To forfeit the funds and close your account, fill in this form https://www.ozlotteries.com/close-my-account

How do I check my account balance?

You can view your balance here.

 

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com 

 

 

Excited to get your results and can't wait to find out if you're a winner? You can catch the live draws on your TV or online streaming.                                                                                             

Saturday Lotto, Monday & Wednesday Lotto, Oz Lotto and Powerball draws are broadcast on 7TWO at approximately 8:30PM AEST on the night of the official draw. It can be streamed live online here.

Please note that the winning numbers may be shown at the top or bottom of the screen during a TV program.

You can also subscribe to the Lott's official YouTube channel to watch past draws at your convenience.

 

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com