At Oz Lotteries, your security is our priority. We take several steps to verify your identity and ensure the safety of your account, protecting you and your personal information. This article outlines the two key types of verification checks we undertake: Account Security Checks and ID Verification Checks.
1. Account Security Checks
Our Account Security Check is a crucial step to protect your account and privacy. This process helps us confirm that we are speaking with the rightful account holder before discussing account-related information or making any changes.
Why are Account Security Checks important?
The purpose of this check is to safeguard your account from unauthorised access and ensure that no one can make changes to your account without your consent. Whether you are requesting information or making changes to your account, for example, it may involve confirming personal details such as:
- Date of birth
- Address/Postcode
These details must match the information we have on record. If you are unable or unwilling to provide the correct information, we will not be able to proceed with your request.
What happens if you cannot pass the Account Security Check?
If you are unable or refuse to provide the correct security information, we will not be able to provide any information about your account or assist with any changes. At this point, any requests to exchange information or make changes to your Oz Lotteries account will be delayed until we are able to successfully confirm you are the rightful account owner.
We understand that this may be inconvenient, but protecting your privacy and account security is our highest priority.
2. ID Verification Checks
ID Verification is required for certain actions or when requested. You can read more about our Identity Verification Procedures in our terms and conditions here or you can find more information on how to verify your Oz Lotteries account here.
Why is ID Verification necessary?
At Oz Lotteries in order to offer you unrestricted account access, we need to confirm that you are over the age of 18 and you reside in a State where we are authorised to sell lottery products. Various State and Territory governments have different legislation which we are required to comply with to be able to sell you Lottery Products. You can read more about some of the individual state and territory requirements here.
How long will it take to verify my ID?
The verification process is designed to be as simple and as fast as possible. Submitting an online verification request will result in an automatic response within a few seconds.
If you have manually submitted your documents to us, please allow up to 3 business days for this to be processed.
What is happening when I verify my account?
Once you click the 'Verify Account Details' button, we employ an online verification system called GreenID by GBG in order to verify your identity. GreenID takes the details that you have entered on your Oz Lotteries account and attempts to match them against various Government and trustworthy independent data sources. If this automatic attempt is unsuccessful, we will ask you to review your submission and provide alternative routes to successful verification.
You can return to the verification at any time by heading over to My Account and clicking on 'Resume account verification'.
How do I know when my account is verified?
If you are still on our website, you will receive a notification message to say your verification was successful. You can check to see if the green verification tick is now visible on your My Account page:
We will also send you an email to confirm that your account has been successfully verified.
What happens if my account has been requested for Manual Verification?
If your account has been requested for manual verification, it just means we need human eyes to check the details over.
If you have uploaded documentation via the manual verification page, it will show the status as Verification in Review on your my account page until your account is verified.
If you have uploaded your ID via Manual Verification, but the details do not match what is registered on your Account Details, you will see the Retry Manual Verification option.
What if I have entered a PO BOX or my business address on my account?
If you enter an address on your Oz Lotteries account other than your residential address, we will not be able to verify your identity automatically, and we will likely require further documentation. This will naturally extend the time it takes to complete the verification of your account. Please make sure to update your address before attempting to verify your account.
Please note; we do not send any physical mail to your registered address, and we always prefer to get in contact by phone or email.
Is my private information kept secure?
Yes, Oz Lotteries is committed to correctly handling your personal information in accordance with the Australian Privacy act. Your information is protected against misuse, interference, modification, and unauthorised access or disclosure. Our privacy policy is available here. You can also read more about GBG’s privacy policy here, as well as more information about GreenID's Information security here.
What if I do not verify my account?
If you choose to not verify your identity we may not be able to offer you a full account experience. Please note, if asked and you are unable to verify your identity, Oz Lotteries will block access to your account and any funds will be frozen and held in trust until such time the account holder can verify their identity.
Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com
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