How long will my verification take?
The verification process is designed to be as simple and as fast as possible. Submitting an online verification request will result in an automatic response within a few minutes.
If you have manually submitted your documents to us, please allow up to 3 business days for this to be processed.
What is happening when my verification is pending?
Once you click the 'Verify Online' button, we employ an online verification system called GreenID by VIX Verify in order to verify your identity. GreenID takes the details that you have entered on your Oz Lotteries account and attempts to match them against various Government and trustworthy independent data sources in real time. While your information is being compared to the background sources, your verification will show as in 'progress':
How do I know when my account is verified?
If you are still on our website, you will receive a notification message to say your verification was successful. You can check to see if the green verification tick is now visible on your My Details page:
We will also send you an email to confirm that your account has been successfully verified.
What if I have entered a PO BOX or my business address on my account?
If you enter an address on your Oz Lotteries account other than your residential address, we will not be able to verify your identity automatically, and we will likely require further documentation. This will naturally extend the time it takes to complete the verification of your account. Please make sure to update your address before attempting to verify your account.
Please note; we do not send any physical mail to your registered address, and we always prefer to get in contact by phone or email.
Is my private information kept secure?
What happens if my verification fails after 3 times?
If we are unable to automatically verify your account after 3 attempts, we will ask you to manually submit support documentation through to our email at firstname.lastname@example.org. Your documents will then be reviewed manually. You can read more information about this process on our help centre article.
I can't seem to be able to verify my account. How can I resolve this?
Please contact our support team at email@example.com and we will be happy to help you out.