How long will my verification take?
The verification process is designed to be as simple and as fast as possible. Submitting an online verification request will result in an automatic response within a few seconds.
If you have manually submitted your documents to us, please allow up to 3 business days for this to be processed.
What is happening when I verify my account?
Once you click the 'Verify Account Details' button, we employ an online verification system called GreenID by VIX Verify in order to verify your identity. GreenID takes the details that you have entered on your Oz Lotteries account and attempts to match them against various Government and trustworthy independent data sources. If this automatic attempt is unsuccessful, we will ask you to review your submission with the available data sources.
You can return to the verification at any time by heading over to My Account and clicking on 'Resume account verification'.
How do I know when my account is verified?
If you are still on our website, you will receive a notification message to say your verification was successful. You can check to see if the green verification tick is now visible on your My Account page:
We will also send you an email to confirm that your account has been successfully verified.
What happens if my account has been requested for Manual Verification?
If your account has been requested for manual verification, it just means we need human eyes to check the details over.
If you have uploaded documentation via the manual verification page, it will show the status as Verification in Review on your my account page until your account is verified.
If you have uploaded your ID via Manual Verification, but the details do not match what is registered on your Account Details, you will see the Retry Manual Verification option.
What if I have entered a PO BOX or my business address on my account?
If you enter an address on your Oz Lotteries account other than your residential address, we will not be able to verify your identity automatically, and we will likely require further documentation. This will naturally extend the time it takes to complete the verification of your account. Please make sure to update your address before attempting to verify your account.
Please note; we do not send any physical mail to your registered address, and we always prefer to get in contact by phone or email.
Is my private information kept secure?
I can't seem to be able to verify my account. How can I resolve this?
Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at firstname.lastname@example.org
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