Providing Supporting Documentation

This article describes how customers may provide supporting documentation to finalise verification if they are not an Australian resident, or they have failed automatic verification three times.

Where do I submit my documents?

If your online verification has failed 3 times and for all international customers, Ozlotteries is able to manually verify your account. To do this, send an email to identification@ozlotteries.com with an attachment of the relevant identifying documentation.

We would greatly appreciate if you email us from the email address you have linked with your Ozlotteries account - doing so will expedite the verification process.

What documents do I need to include?

• Full name
• Residential/home address
• A recent date

• Bank statement
• Council tax invoice or rates notice
• Utility bill
• Phone bill
• Vehicle registration or tax letter

Do I need to scan my documents?

You will not need access to a photocopier to scan your documents - a picture from a camera or smartphone is also satisfactory. Please ensure the resolution is sufficient so that the document is legible, and that there are no shadows or glare obscuring the information on the document.

Can I verify my account using the Oz Lotteries App?

Yes, you can submit your documentation through the Oz Lotteries app. Please follow this guide for more detailed instructions.

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com