Oz Lotteries charge a monthly fee on Inactive Accounts. An account is deemed inactive if it has not been used in over 13 months and has a funds balance greater than $0.00. This fee is the amount it costs Oz Lotteries to maintain accounts throughout extended periods of inactivity.
The fee will only be deducted if available funds are in the account, we will not deduct any inactive account fees from your bank or credit card.
This fee is referenced in our Terms and Conditions here:
12.1 If there haven’t been any purchase transactions on your Account for a continuous period of 13 months we may consider your Account to be inactive.
12.2 We may give you notice that if your Account continues to be inactive for a further period of 1 month immediately following our initial notice to you, that we will charge your Account an account maintenance fee of $5.50 per month (including GST) from the time your Account becomes inactive, and for as long as it remains inactive. This fee represents the reasonable costs incurred by us in maintaining your Account throughout extended periods of inactivity. In the event your Account balance is less than the account maintenance fee, only the funds available in the Account will be deducted.
12.3 If we do not give you notice, no account maintenance fee will be charged.
12.4 We will cease charging an account maintenance fee if you make a purchase transaction on your Account, if you instruct us to close your Account, or if your account has a zero dollar balance.
You will receive an email advising you when your account becomes inactive. The fee will be charged if your account remains inactive following this email for a further period of one month. The fee charged is $5.50 per month (including GST).
How to avoid this fee?
- If your account remains active, i.e. you make a purchase.
- If your account balance is zero. To withdraw your prize funds click here.
To find out how to withdraw prize funds or deposited funds and close your account click here
Please note: your account must be verified in order to withdraw prize funds. Read more on ID Verification.
To forfeit the funds and close your account, fill in this form https://www.ozlotteries.com/close-my-account
How do I check my account balance?
You can view your balance here.
Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at email@example.com