If you wish to close your Oz Lotteries account and have an account balance you will need to ensure your account is ID verified (Verification FAQs). This step needs to be completed prior to withdrawing prize funds, or requesting a refund of deposited funds.
What is the difference between prize funds and deposited funds
To withdraw any prize funds, you will need to log into your Oz Lotteries account then follow these steps:
- Go to https://www.ozlotteries.com/my-account/withdraw
- Select your withdrawal method
- Enter the amount you wish to withdraw and follow the prompts
If your account is verified, and you wish to request a refund of deposited funds, please email us at support@ozlotteries.com with the following information to complete the request:
- Email address
- Date of Birth
- Postcode
Please note deposited funds will be returned via Bank Transfer.
Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com
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