How do I confirm my bank account?

Why do I need to confirm my bank account?

To withdraw your prize funds from your Oz Lotteries account, you need to complete a 2-step confirmation process. This makes sure your bank account details were entered correctly before we transfer funds.

What are the steps to confirm my bank account?

1. Log in to your Oz Lotteries account.
2. Click Account in the top right of the screen, click on Cards and Accounts. You can also add a bank account from the Withdraw Funds section instead, if you're already partway through a withdrawal.
   
    
3. Under My Bank Accounts, click Add new bank account. If you've already added a bank account and just need to confirm it, skip to step 5.
   
    
4. Enter your bank account details into the required fields, then click Create bank account. 
   If you're using an Australian bank account, select BSB & Acc and enter your BSB and account number. If you're using an international bank account, select SWIFT and enter your SWIFT code and IBAN instead.
   
    
5.  Once your bank account is added, you'll need to confirm it to make sure the details were entered correctly. Click Confirm bank account to start this process.
   
    
6. Click Send 1c deposit code. This sends a 1-cent deposit to your added bank account. It should appear in your bank account within a few seconds, but can take up to 48 hours depending on your financial institution.
   
    
7. Log in to your bank account and find the 1-cent deposit from Oz Lotteries. The transaction will include a 6-digit code. Return to the bank confirmation screen in your Oz Lotteries account and enter this code to confirm your bank account.
   

What happens after my bank account is confirmed?

Once your bank account is confirmed, you can withdraw your prize funds whenever you'd like. Find out more in How can I withdraw my prize funds?

What is the difference between verifying and confirming my account?

These are two separate processes. Verifying your identity helps protect against fraud and meets our legal obligations, see How do I verify my Oz Lotteries account? for more detail.

Confirming your bank account is a separate, 2-step process that checks your bank account details are correct before we release prize funds into it.

I haven't received my 1c deposit code, where is it?

The 1c deposit should appear in your bank account within a few seconds, but can take up to 48 hours depending on your bank. If you haven't received it after 48 hours, check that you've entered your bank account details correctly in your Oz Lotteries account.

Are my bank account details secure with Oz Lotteries?

Yes. Oz Lotteries handles your personal information in line with the Australian Privacy Act, and remains PCI Compliant. Your information is protected against misuse, interference, modification, and unauthorised access or disclosure. 

How do I know when my bank account has been confirmed?

Once you've successfully entered your 6-digit confirmation code, your bank account will show as Confirmed on the Cards and Accounts section of your account.

Why does my bank account show as "pending confirmation"?

If you've added your bank account details but haven't yet confirmed them, your account will show as Pending Confirmation. To confirm your account, follow step 5 onwards of What are the steps to confirm my bank account? above.

Why does my bank account show as "failed confirmation"?

This usually happens if you've entered the 6-digit confirmation code incorrectly too many times. If you remove and re-add the exact same bank account, it will be rejected.

If you have a different bank account, add its details and follow the confirmation process again. Otherwise, contact our Customer Support team for further help.

How do I contact Oz Lotteries about bank account confirmation?

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com.