Oz Lotteries requires account verification to confirm users are over 18 and reside where we are authorised to sell lottery products. Verification involves verifying the details on your Oz Lotteries account with official documentation. You can verify via website, app, or email by submitting ID documents showing name, date of birth, and address.
Why do I need to verify my account?
To offer you unrestricted access to your account, Oz Lotteries needs to confirm:
- you are over the age of 18
- you live in a location where we can legally offer you lottery products
Each State and Territory government has different laws we're required to meet. To learn more about our ID verification process, please visit What do I need to know about ID verification?, or read Section 5 of our Terms and Conditions
How does account verification work?
Verification happens in up to three steps, we'll only ask for the next step if the previous one doesn't succeed:
- Automatic match: We will attempt to automatically match your Oz Lotteries account details against trusted Government and independent data sources.
- ID document details: You enter ID document details, and we will attempt to automatically match those details (e.g. your driver's licence number) against trusted Government and independent data sources.
- Photo upload: If we're unable to match automatically, you upload a clear photo of your ID document for manual review.
Please note: Automatic matching is not available for International customers. Identity documents must be manually reviewed.
How do I verify my account?
You can verify your account through the Oz Lotteries website or app by following the instructions below.
Website instructions
- Go to Account verification and select Verify your account.
- Before starting, have a document ready that shows your full name, date of birth, and residential address (e.g. a driver's licence). Select Let's get started."
- Compare your Oz Lotteries account details against your ID document. If they don't match exactly, select Edit to correct them, then select Verify my account.
- If further information is needed, you'll be asked to enter your driver's licence details. (If you don't have a drivers licence, skip to step 5). Enter the details exactly as they appear on your licence, then select Verify driver's licence.
- If you don't have a driver's licence, select Try another ID source at the bottom of the screen, then enter your details and select Verify these details. You may need to match your details against 2–4 different ID sources.
If automatic verification isn't successful, you'll be asked to manually verify your account by uploading a picture of your documents instead:
- On the Manually verify your account screen, upload an accepted document (e.g. driver's licence, Passport, Proof of age card, National identity card) showing your full name, date of birth, and address. If the document doesn't show your current address, also upload a second recent document (e.g. bank statement, recent bill, vehicle rego) confirming your name and address.
- Confirm the declaration checkbox, then select Submit for review. Manual review can take up to 3 business days.
App instructions
- Tap Account at the bottom of the screen, then tap Verify ID under My Details.
- Check your name, date of birth, and address are correct, then tap Verify account details.
- If automatic verification isn't successful, tap Try driver's licence verification If you don't have a driver's licence, tap Try other ID sources at the bottom of the screen instead.
- Enter your driver's licence details exactly as they appear on your licence, then tap Verify driver's licence.
If automatic verification still isn't successful, you'll be asked to manually verify your account by uploading a picture of your documents instead:
- Under 1. Your name & date of birth, tap Upload your document and provide one of the accepted documents (driver's licence, adult proof of age card, passport, or national ID card) clearly showing your name and date of birth.
- Under 2. Your proof of residence tap Upload your document and provide a document clearly showing your name and current address.
- Under 3. Your signature complete the declaration, then tap Submit.
How do I verify my account by email?
If your online verification hasn't worked, you can submit your documents by email instead. Send an email to identification@ozlotteries.com with your identifying documents attached.
Sending your email from the address linked to your Oz Lotteries account helps speed up the process.
What documents do I need to include?
You'll need to submit documents that confirm your name, date of birth, and address. Accepted documents include:
- Driver's licence
- Passport
- Proof of age card
- National identity card
- Birth certificate
If your document doesn't show your current address, include a second document showing your full name, residential address, and a recent date, for example:
- Bank statement
- Council tax invoice or rates notice
- Utility bill
- Phone bill
- Vehicle registration or tax letter
Do I need to scan my documents?
No, a photo from a camera or smartphone is fine, you don't need a scanner. Make sure the photo is clear and legible, with no shadows or glare covering the information on the document.
How do I contact Oz Lotteries about verification?
Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com.
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