ID Verification on Oz Lotteries confirms you are over 18 and reside in authorised states to access lottery products. Verification is usually instant, but may take up to 3 business days if manual review is needed. You will receive confirmation on the site and by email one verified. Personal data is securely handled per privacy laws. Failure to verify may result in account access being blocked.
What is ID Verification, and why is it necessary?
ID Verification confirms you're over 18 and live in a state where we're authorised to sell lottery products, both required to offer you unrestricted account access. Each state and territory has different laws we're required to meet. See Jurisdictional ID Verification Requirements for the specific rules and timeframes for your state or territory.
ID Verification is required for certain actions, or when we request it. You can read more in our Terms and Conditions, or see How do I verify my Oz Lotteries account? for the verification steps.
How long does ID verification take?
Online verification is fast, most requests get an automatic response within a few seconds. If you've manually submitted documents, please allow up to 3 business days for review.
What happens when I verify my account?
When you verify your account details, we use an online verification system called GreenID by GBG to confirm your identity. GreenID matches the details you've entered against various government and independent data sources. If this automatic match isn't successful, we'll ask you to review your details or provide an alternative form of verification.
You can return to a verification in progress at any time by going to My Account and selecting Resume account verification.
How do I know when my account is verified?
If you're still on our website, you'll see a notification confirming your verification was successful. You can also check for the green verification tick on your My Account page.
We'll also send you a confirmation email once your account has been successfully verified.
What happens if my account is requested for manual verification?
If your account is requested for manual verification, it just means a person needs to check your details rather than our automatic system.
If you've uploaded documents through manual verification, your My Account page will show Verification in Review until it's complete.
If the details on your uploaded ID don't match your account details, you'll see a Retry Manual Verification option instead.
What if I've entered a PO Box or business address on my account?
If the address on your account isn't your residential address, we won't be able to verify you automatically, and we'll likely need further documentation. This will extend how long verification takes, so it's best to update your address before you start.
We don't send physical mail to your registered address, we'll always contact you by phone or email instead.
Is my private information kept secure?
Yes. Oz Lotteries handles your personal information in line with the Australian Privacy Act. Your information is protected against misuse, interference, modification, and unauthorised access or disclosure.
You can read our Privacy Policy, GBG's privacy policy, and GreenID's information security details for more.
What happens if I don't verify my account?
If you don't verify your identity when asked, we may not be able to offer you the full Oz Lotteries experience. If you're unable to verify your identity when required, we will need to block access to your account, and any funds will be frozen and held in trust until you're able to verify your identity.
How do I contact Oz Lotteries about verification?
Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com.
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