Oz Lotteries offers Spend Limits, Deposit Limits, and self-exclusion to help you manage your gambling. Your bank may also offer its own gambling controls. Free, confidential support is available from Gambling Help on 1800 858 858 or gamblinghelponline.org.au.
Does Oz Lotteries offer gambling support?
Yes. While most people gamble for enjoyment, for some people it can cause financial and personal distress. Oz Lotteries is committed to providing a safe environment to play, and doesn't encourage excessive gambling or spending beyond your means. Visit our Responsible Gambling page for more resources.
What tools does Oz Lotteries offer to help manage my gambling?
You can manage your account in several ways:
- Spend Limits, to control how much money you can spend based on a time period and amount.
- Deposit Limits, available to South Australian and Northern Territory customers, to control how much money you can deposit by amount and time period.
- Self-exclusion, which you can request on the website, app, or by contacting our Customer Support team.
Can my bank help me manage my gambling spending?
Yes, many banks offer their own tools to help manage or restrict gambling transactions on your cards. Check with your bank directly, or visit their gambling support page if available:
Is there gambling support specific to South Australia?
Yes. South Australian customers can find local problem gambling assistance and counselling services at gamblingharmsupport.sa.gov.au. These services are free and confidential.
Where can I get support for gambling concerns?
If you feel that you or a family member may have a problem with gambling, we strongly encourage you to call Gambling Help on 1800 858 858 or visit www.gamblinghelponline.org.au. Gambling Assistance is a national organisation that offers free and confidential counselling and referral services, 24 hours a day, seven days a week.
To view services in your state visit https://www.gamblinghelponline.org.au/services-in-your-state.
How do I contact Oz Lotteries about gambling support?
Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com.
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