If you're not receiving emails from Oz Lotteries, check your spam or junk folder first, and add support_www@ozlotteries.com and support@ozlotteries.com to your safe senders list. Also confirm the email address on your account is correct in My Account > My Details.
What can cause emails to go missing?
Oz Lotteries emails are sometimes filtered into your spam or junk folder, this can happen due to your email provider's settings or security filters.
To help ensure you receive our emails, add support_www@ozlotteries.com and support@ozlotteries.com to your safe senders list. You may also need to check your email provider's own restrictions or settings.
How do I check the email address on my account is correct?
Log in and go to My Account -> My Details to check the email address on your account is correct. See How can I update my account details? if you need to update it.
How do I contact Oz Lotteries about not receiving emails?
Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com.
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