How can I recognise a scam?

What are the signs of a scam?

Scammers try to make their emails or letters look as legitimate as possible, but there are some common signs to look out for:

• Generic greetings. Scam emails are often sent in bulk, so they tend to address you generically, "Attention XXX," "Dear Sir/Ma'am," or "Dear joe_b," rather than using your actual name.
• Urgency or pressure. Scams often state that an offer or prize will expire within a day or two unless you pay a fee to claim it.
• Unclaimed winnings. Some scams say that you have unclaimed winnings ranging from a few dollars to a few million, and ask you to "claim immediately."

What should I do if I receive a scam?

If you suspect an email or letter is a scam, the best option is to block the sender or set up a filter to stop future messages, and then report it. For more information on reporting a scam see below.

How do I report a scam, or get help if I've been a victim?

You can report scams to:

• Scamwatch (Australian Competition & Consumer Commission): scamwatch.gov.au/report-a-scam
• cyber.gov.au: cyber.gov.au/report-and-recover/where-get-help, covering cybercrime more broadly, including cyber abuse, online shopping fraud, identity theft, email compromise, and ransomware or malware. You can report directly to police through their ReportCyber portal, or call their 24/7 hotline on 1300 CYBER1 (1300 292 371) if you need immediate support.

If you've already been a victim of identity theft and need help responding and recovering, contact IDCARE, an Australian and New Zealand identity and cyber support service: idcare.org. See What should I do if I'm a victim of identity fraud? for more information.

How do I contact Oz Lotteries about a suspected scam?

If you're still unsure whether something you've received is a scam, contact our Customer Support team.

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com.