Oz Lotteries charges a $5.50 monthly fee (including GST) on accounts inactive for 13+ months with a balance above $0. We'll email you before charging starts, and the fee is only ever deducted from your account balance, never from a card or bank account.
What is the inactive account fee?
Oz Lotteries charges a $5.50 monthly fee (including GST) on accounts inactive for over 13 months with a balance above $0. You'll receive an email when your account becomes inactive, the fee only starts if it remains inactive for a further month after that.
The fee is only ever deducted from your available account balance, never from your bank account or credit card. If your balance is less than $5.50, we'll only charge what's available, and we stop charging once your balance reaches $0.
For full details, see the Inactive Accounts section of our Terms and Conditions.
How do I avoid the inactive account fee?
You can avoid this fee in two ways:
- Keep your account active. Making a purchase resets your account's inactivity period.
- Withdraw your funds. The fee only applies to accounts with a balance above $0, so withdrawing your funds means there's nothing left to charge the fee against.
How do I withdraw my funds?
To withdraw your prize funds, go to Withdraw Funds. Your account needs to be ID verified before you can withdraw prize funds, see our Verification FAQs for more detail.
How do I close my account?
To withdraw your prize funds or deposited funds and close your account, see How to close your account and claim your funds.
To forfeit your funds and close your account instead, complete our account closure form.
How do I check my account balance?
You can view your balance on the My Account page.
How do I contact Oz Lotteries about the inactive account fee?
Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com.
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