A one-time password (OTP) is a code Oz Lotteries asks for to confirm it's you. You'll be asked for one each time you log in if two-factor authentication (2FA) is turned on, and you may also be asked during some account actions or for security checks, even without 2FA. An emailed OTP is valid for 30 minutes. If it hasn't arrived, check your spam folder, or select Send a new email to get a new code.
What is two-factor authentication (2FA) on Oz Lotteries?
Two-factor authentication (2FA) is a security feature that adds an extra layer of protection to your Oz Lotteries account. Once you turn it on, you'll be asked to enter a one-time password (OTP) each time you access your account.
We recommend turning on two-factor authentication to help protect your account from unauthorised access. To turn it on, follow the steps in Enabling Two-Factor Authentication.
Why am I asked for a one-time password (OTP) again after I've already logged in?
Some actions in your Oz Lotteries account may ask for another one-time password (OTP), even if you entered one to log in during the same session. Two-factor authentication (2FA) secures your login, and this extra OTP adds another layer of protection to keep your account secure and your information safe.
Why am I asked for a one-time password (OTP) if I haven't turned on two-factor authentication?
Oz Lotteries may sometimes ask you to enter a one-time password (OTP) for security reasons, even if two-factor authentication (2FA) isn't turned on for your account. This extra check helps confirm it's really you and keeps your account and your information safe.
What should I do if my one-time password (OTP) email hasn't arrived?
If your one-time password (OTP) email hasn't arrived, try these steps:
- Check your spam or junk folder.
- Check that the email address on your Oz Lotteries account is correct, and look out for typos.
- Make sure your email inbox isn't full. Clear some space if needed.
- If you have more than one Oz Lotteries account, you may have signed in to the wrong one. Contact our Customer Support team and we'll help you.
What should I do if my one-time password (OTP) code isn't working?
A one-time password (OTP) sent by email stays valid for 30 minutes. If more than 30 minutes have passed, you'll need a new code. Return to your Oz Lotteries account and select Send a new email, next to Problem with your code?, to get a fresh OTP.
How do I contact Oz Lotteries about a one-time password (OTP) problem?
Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com.
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