You can update your address, email and phone number in My Details on the website or app. To change your name, or fix a name you registered incorrectly, email your identification or name change documents to support@ozlotteries.com.
How do I edit my account details?
You can edit your account details including address, email and phone number by following the instructions below.
Website instructions
- Click Account in the top right, then select My Details under My Settings.
- On the My Details page, click Edit account details.
- Update your details in the form, then click Update account details.
App instructions
- Tap on Account in the bottom right of the screen
- Tap on My info under My details
- On the My info tab tap on Edit details
- Update your details in the form, then tap Save changes
Note: Everything except your name can be updated this way. See How do I change or correct the name on my account? below for name changes.
How do I change or correct the name on my account?
To change or correct your name, email your documents to support@ozlotteries.com. The documents you need depend on why your name needs updating.
If you've legally changed your name, send one of the following:
- Marriage Certificate
- Change of Name Certificate
- Official Government Document
If you registered with an incorrect name or a nickname, send a copy of an identification document that shows your full name, date of birth and address, matching the details on your account, such as your:
- Passport
- Driver licence
- Proof of age card
- National identity card
- Birth certificate
If your identification doesn't show your current postal address, also include a bill or statement showing your name and current postal address.
If the account is under someone else's name, Oz Lotteries accounts can't be transferred to another person. If you no longer need the account, you can ask us to close it. Learn how in How do I close my account?.
Once we've received your documents, we'll process your request.
How do I contact Oz Lotteries about my account details?
Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com.
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