Reset a forgotten password via email link on the website or app. If you're logged in, change your password directly in Account > Login and Security. If you run into trouble, contact Customer Support by phone, live chat, or email.
How do I reset or change my password?
How you update your password depends on your situation:
- If you're locked out and can't log in, see I forgot my password.
- If you're logged in and just want to change your password, see I want to change my password.
If your account has been locked see How do I unlock my account?
I forgot my password, how do I reset it?
You can reset your password by following the instructions below.
Website instructions
- Navigate to Request a password reset and enter the email address you registered with Oz Lotteries then click Reset password.
- You'll receive an email from support_www@ozlotteries.com with a link to reset your password. Click the link in the email to go to the password reset page.
- Enter your new password twice, then click Change Password.
App instructions
- On the Login screen tap on forgot password?
- Tap on Reset password
-
You'll receive an email from support_www@ozlotteries.com with a link to reset your password. Click the link in the email to go to the password reset page.
- Enter your new password twice, then tap Change Password.
What if the password reset doesn't work?
If the password reset option doesn't work for you, please contact our friendly Customer Support team. They will be able to assist you with resetting and changing your password.
- Phone (Australia): 1300 188 911
- Phone (International): +61 8 6011 1670
- Email: send a message through our Contact Us page, and select I forgot my password from the list
- Live chat: available from the Support button in the bottom-right corner of the page
How do I change my password if I'm already logged in?
If you're already logged in and just want to change your password you can do this by following the instructions below.
Website instructions
- Click Account in the top right, then select Login and Security under My Settings
- Click Change password next to your current password.
- Enter your current password, followed by your desired new password twice. Then click Save new password.
App instructions
- Tap Account in the bottom right, then tap Change password under My details.
- Enter your current password, followed by your desired new password twice. Then click Save new password.
How do I contact Oz Lotteries about my password?
Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com.
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