If your account is locked after too many failed login attempts, try resetting your password first. For any other reason your account is locked, contact Customer Support and we'll help you regain access.
Why is my account locked?
Your account may become locked after too many unsuccessful login attempts, or for other account security reasons.
My account is locked because I couldn't log in, what do I do?
If you think your account is locked because of failed login attempts, try resetting your password first, this may resolve the issue.
Log-in problems are sometimes caused by your browser auto-filling an old password or email address. Passwords are also case-sensitive, if you're using a mobile device, check it isn't automatically capitalising the first character.
If resetting your password doesn't work, contact our Customer Support team.
My account is locked for another reason, what do I do?
If your account is locked for a reason other than failed login attempts, contact our Customer Support team. The team will review your account and provide instructions to help you regain access.
How do I contact Oz Lotteries to unlock my account?
Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com.
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