You'll be contacted by the charity running your draw to claim your prize. Some charity lotteries are only open to Australian residents. For eligible international winners, conditions vary by charity and prize type. Always check the specific charity's Terms and Conditions for your draw.
How does the prize claim process start?
You can claim your prize through the relevant charity organisation, who will discuss this process with you after notifying you of your win.
This is general guidance only. Each charity lottery's own Terms and Conditions take precedence over the information below, always check the relevant charity's Terms and Conditions for the rules that apply to your specific draw.
Can international customers enter and win charity lotteries?
Some charity lotteries are only open to Australian residents, so international customers may not be eligible to enter or win those specific draws. Check the relevant charity's Terms and Conditions before purchasing a ticket to confirm eligibility.
What happens if an eligible international customer wins?
Conditions for international winners vary by charity and prize type. Depending on the draw, this may include:
- Receiving a substitute prize of equivalent value, for example, gold bullion or a gift card instead of a cash prize.
- Independently obtaining Foreign Investment Review Board (FIRB) approval before a property prize can be transferred to you.
- Arranging to collect a vehicle prize from an Australian dealership.
Check the relevant charity's Terms and Conditions before purchasing a ticket for the specific conditions that apply to your draw.
How do I contact Oz Lotteries about claiming a charity lottery prize?
Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com.
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