How do I transfer my Oz Lotteries account to oz.lotterywest.com?

Why do Western Australian customers need to transfer to oz.lotterywest.com?

Oz Lotteries is no longer authorised to sell commercial lottery tickets online to Western Australian customers. We've partnered with Lotterywest to create oz.lotterywest.com, so Western Australian customers can keep playing with us.

If you'd rather not transfer, you can still use your Oz Lotteries account for some things. Learn more in Can I still use Oz Lotteries in Western Australia?

What are the steps to transfer my account?

1. Update your address in your Oz Lotteries account to your Western Australian address. You'll be prompted to transfer your account.

   

2. Agree to the terms and conditions, then select Transfer my account now.

   

3. When the transfer is complete, you'll see a confirmation message. Select the button on that screen to go to oz.lotterywest.com and log in to your account.

   

If you don't see the confirmation message, check your internet connection and try again. If the transfer still doesn't work, contact our Customer Support team.

What moves across to oz.lotterywest.com when I transfer?

• Verification: if your Oz Lotteries account is already verified, your verification moves across and you can play straight away. If it isn't, you'll be asked to verify as part of the transfer. You'll need to verify before you can play, deposit funds or have your AutoPlays purchased. Learn more in Why do I need to verify my account? on the oz.lotterywest.com help centre.
• Account balance: your balance moves across and is available to use for purchases straight away.
• Spend Limits and Deposit Limits: your limits move across. oz.lotterywest.com also has its own limits (see the next question).
• Payment details: your saved credit cards, PayPal and bank accounts move across. If you deposit by Direct Deposit or BPAY, you'll need to update your payment details to the ones shown on the oz.lotterywest.com Deposit page.
• AutoPlays: your active and paused AutoPlays move across, as long as the game is offered on oz.lotterywest.com and the ticket is under $500. If a game isn't available on oz.lotterywest.com, you won't be able to buy it on either site. See the games available on oz.lotterywest.com.
• Favourite numbers: your saved favourite numbers move across.

Are there different limits on oz.lotterywest.com?

Yes. oz.lotterywest.com has a $500 weekly spend limit and a $5,000 maximum account balance.

If your balance is over $5,000 when you transfer, the amount over $5,000 is paid into your bank account. If you haven't added a bank account to your Oz Lotteries account, you'll need to add one once your account is transferred.

How do I contact Oz Lotteries about transferring my account?

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com.