How do I give feedback?

What's the best way to share feedback?

We're always working to improve, and every bit of feedback from our customers helps. There are three ways to share feedback:

• Through our Contact Us page.
• On the website, using the Give Feedback button at the bottom of every page.
  
   
• On the app, tap Account, then select Give Feedback under Support.
  

How do I make a complaint?

If your feedback is regarding a complaint, you can make a complaint to us in any of these ways:

• Email: support@ozlotteries.com
• Post: PO Box 1085, Milton, QLD, 4064
• Phone: 1300 188 911

If you make a complaint by phone, we may ask you to put your complaint in writing.

To help us resolve your complaint, please include your name, contact details, a description of your issue, any relevant documents, and details of any previous contact you've had with us about it.

What happens after I make a complaint?

We'll first try to resolve your complaint through our Customer Support team. If needed, it may be escalated within the team for further review.

If you're not satisfied with how your complaint was resolved, you can request an internal review in writing, by post or email. We'll complete this review within 10 business days of your request and let you know the outcome in writing.

If you're still not satisfied after an internal review, you can request an external review by independent mediators. See our Complaints Handling Charter for full detail on this process.

How do I contact Oz Lotteries about feedback or complaints?

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com.