Why didn't I win a division prize? – Help Centre

To win a division prize, your ticket's numbers must match the drawn numbers exactly by type (main, supplementary, or Powerball) within a single game line. Matching numbers of the wrong type do not count. Numbers from different lines cannot be combined. Order generally doesn't matter except in Lotto Strike, where exact order is required. Full results are on the Lotto Results page.

What do I need to match to win?

To win a division prize, your numbers need to match the numbers drawn, using the same number type they were drawn as (main, supplementary, or Powerball), and all within one game line on your ticket. For each game line on your ticket, only the highest division you qualify for is paid.

Key definitions:

Main number: the first numbers drawn in a lottery draw.
Supplementary number: the extra "bonus" numbers drawn afterwards, giving chances at other division prizes.
Game: one line of numbers on your ticket.

Why didn't matching numbers count if they were the right numbers?

A number only counts as the type it was drawn as, main, supplementary, or a specific type like the Powerball. These types aren't interchangeable, even if the number itself matches.

Example 1 (Powerball): The draw result is Main numbers: 1 2 3 4 5 6, Powerball number: 7.

If your ticket has Main numbers: 1 4 7, Powerball number: 8, of your main numbers, only 1 matches a drawn main number. Your 7 matches a drawn number, but it's on your ticket as a main number, so it doesn't count as a Powerball match. Your actual Powerball number, 8, wasn't drawn.

This ticket wouldn't win a Division 9 prize, which needs 2 main numbers plus the Powerball.

Example 2 (Oz Lotto): The draw result is Main numbers: 1 2 3 4 5 6 7, Supplementary numbers: 8 9.

If your ticket has Main numbers: 1 2 8 9, of these, only 1 and 2 match drawn main numbers. Your 8 and 9 match drawn numbers, but they're on your ticket as main numbers, so they don't count as supplementary matches.

This ticket would need one more matching main number to win the Division 7 prize, which needs 3 main numbers plus 1 or both supplementary numbers.

Why do all my numbers need to be in the same game line?

A game is one line of numbers on your ticket. You can only combine numbers within a single game line, numbers from two different lines on the same ticket can't be combined to win a prize.

Each game line on your ticket is checked separately. If one game line wins a prize and another doesn't, you're still paid for the game line that won.

Does the order of my numbers matter?

For most games, no, your numbers just need to match the numbers drawn, not necessarily in the order they were drawn.

Lotto Strike is the exception: your numbers must match both the numbers drawn and the exact order they were drawn in. For example, if the winning numbers are 1 2 3 4, only that exact order wins, not 4 3 2 1 or any other arrangement.

Where can I see the full results and division breakdown?

You can view results and division breakdowns for each lottery on the Lotto Results page.

How do I contact Oz Lotteries about my prize?

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at support@ozlotteries.com.