To help protect our customers against fraud as well as to meet our legal and legislative obligations, you are required to verify your identity.
If you reside outside of Australia, please visit this page to find the steps to verifying your account.
To complete verification online;
1. Navigate to the 'Withdraw Funds' page or simply click here
2. Click on 'Bank Withdrawal' or 'PayPal,' and select 'Please verify your account here'
3. Click the 'Verify account details' button when you're ready
4. Check your details in the fields below
Please note: It's important to make sure your details are all entered correctly, and are representative of what you may have legally registered for your identity. You will be required to submit relevant identity documents to verify your name, date of birth and address as shown on your account.
5. Wait a few minutes for your verification to be processed
Once your verification request has been reviewed you will receive a confirmation email.
You can also click 'Check verification' to get a live update on the progress of your verification request.
6. To resume your online verification attempt, click 'Resume account verification'
Please note, you can find more information on how to verify your account through our frequently asked questions.
Should you have any further questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at email@example.com