To help protect our customers against fraud as well as to meet our legal and legislative obligations, you are required to verify your identity.
If you reside outside of Australia, please visit this page to find the steps to verifying your account.
To complete verification online;
1. Navigate to 'My Account' or simply click here
2. Click on 'verify your account details'.
3. Check your details in the fields below
Please note: It's important to make sure your details are all entered correctly, and are representative of what you may have legally registered for your identity.
4. Click the 'Verify your account' button when you're ready
5. Wait a few minutes for your verification to be processed
Once your verification request has been reviewed you will receive a confirmation email.
You can also click 'Check verification' to get a live update on the progress of your verification request.
If you have questions, you can try our frequently asked questions.
Should you have any further questions or you are having trouble verifying your account, please don't hesitate to contact our Customer Support on 1300 188 911 or at firstname.lastname@example.org