This article describes how customers may provide supporting documentation to finalize verification if they are not an Australian resident, or they have failed automatic verification three times.
Where do I submit my documents?
If your automatic verification has failed 3 times and for all international customers, Ozlotteries is able to manually verify your account. To do this, send an email to email@example.com with an attachment of the relevant identifying documentation.
We would greatly appreciate if you email us from the email address you have linked with your Ozlotteries account, or simply include your Customer Identification form - doing so will expedite the verification process.
Please note, completing and signing the Customer Identification Check form is required if you reside outside of Australia.
What documents do I need to include?
- Drivers licence
- Proof of age card
- National identity card
- Birth certificate
Do I need to scan my documents?
You will not need access to a photocopier to scan your documents - a picture from a camera or smartphone is also satisfactory. Please ensure the resolution is sufficient so that the document is legible, and that there are no shadows or glare obscuring the information on the document.
Can I verify my account using the Oz Lotteries App?
Yes, you can submit your documentation through the Oz Lotteries app. Please follow this guide for more detailed instructions.
If you have any additional questions or need some assistance, please do not hesitate to contact our Customer Support team at firstname.lastname@example.org or on 1300 188 911