Accounts become locked due to failed password attempts.
As part of the security features at Oz Lotteries, if you attempt to log-in 3 times and are unsuccessful, your account becomes 'locked' and needs to be manually reset by the Customer Support team.
For security reasons, we will need you to please email the following personal details in order for us to reset your account password. Email us at [email protected], we will then reply with a temporary password. This password is only active for 10 minutes.
Your registered email address with Oz Lotteries:
Your date of birth:
Your postcode/ postal address:
Log-in problems can be related to your browser 'auto-filling' old passwords or email addresses - this is quite common. Also please note passwords are case sensitive so if using a mobile device ensure it is not capitalising the first character.
If you require further clarification regarding this matter, please do not hesitate to contact us.