Accounts become locked due to failed attempts at entering a correct password.
As part of the security features at Oz Lotteries, if you attempt to log-in 5 times and are unsuccessful, your account becomes 'locked' and needs to be manually reset by the Customer Support team.
For security reasons, we will need you to please email the following personal details in order for us to reset your account password. Email us at firstname.lastname@example.org, we will then reply with a temporary password. This password is only active for 10 minutes.
- Your registered email address with Oz Lotteries:
- Your date of birth:
- Your postcode/ postal address:
Log-in problems can be related to your browser 'auto-filling' old passwords or email addresses - this is quite common. Also please note passwords are case sensitive so if using a mobile device ensure it is not capitalising the first character.
Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 188 911 or at email@example.com