Why do I need to verify my account?

At Oz Lotteries in order to offer you unrestricted account access, we need to confirm that you are over the age of 18 and you reside in a State where we can legally offer you lottery products for purchase. Various State and Territory governments have different Codes and Act's which we are required to comply with to be able to sell you Lottery Products, these are:

South Australia, Northern Territory & International

If you reside in South Australia, Northern Territory or Internationally you will be required to complete ID Verification within 45 days of registering an account. We will prompt you during this period to complete the verification process. Your account will only have restricted access before it is verified. If after 45 days you have not completed the verification process, your account will be suspended.

Victoria & Tasmania

If you live in Victoria or Tasmania, you will be required to verify your account within 14 days of registering. All accounts are required to verify prior to purchasing an AutoPlay ticket, or withdrawing prize funds. You will also be required to verify your account if you wish to spend more than $1000 per week. 

New South Wales 

Our New South Wales and International customers will need to complete the ID process before you are able to withdraw your prize funds or when required due to spending. You will be able to deposit and purchase products, however, to withdraw funds from your account you will need to confirm your identity.

Resources

Here are some other resources you may find useful in understanding the legal requirements of verifying your account.

• SA Gambling Codes of Practice (Notice 2013)
• NT Code of Practice for Responsible Online Gambling
• Oz Lotteries Responsible Gambling
• Oz Lotteries Terms and Conditions.

What if I do not verify my account?

If you choose to not verify your identity we may not be able to offer you a full account experience. Legally we are required to comply with the various state and territories Gambling Codes of Practice and Acts, depending on which state you reside in it will impact you differently.

To verify, we only require confirmation of your full name, date of birth and address - these do not need to be on only one document. You can send a copy of your identification documents through to our email identification@ozlotteries.com or complete your verification through the online portal. 

Please note, if asked and you are unable to verify your identity, Oz Lotteries will block access to your account and any funds will be frozen and held in trust until such time the account holder can verify their identity.

For more information on how to purchase tickets, please do not hesitate to contact our Customer Service team at support@ozlotteries.com or on 1300 188 911.